Partner aftercare

We don't drop you at the workshop door.

Most Chinese-EV importers ship the car and disappear. EVPlus works with an authorised partner workshop in Al Aweer — NIO-trained technicians, OEM parts via our China supply chain, and a single point of contact when anything needs attention.

What we cover · 5 service tiers

From battery cover to body shop.

By appointment · Al Aweer

Included · day-one

12-month battery cover

Every car delivered with a state-of-health (SOH) ≥ 90% certificate. We cover degradation beyond 8% over 12 months — measured against the original manufacturer BMS spec — at no charge.

  • Free SOH re-test at month 6 and month 12
  • Replacement battery sourced via our China supply-chain partners

Pricing

Included in listed AED price

Scheduled service

Periodic maintenance

Brake-fluid, coolant, cabin filter, tire rotation, alignment, software diagnostics — booked online, completed at our authorised partner workshop in Al Aweer.

  • 5,000 km / 6-month standard check
  • 20,000 km major service interval
  • Tire rotation + 4-wheel alignment available
  • Same-day completion on most weekday bookings

Pricing

Quoted per service · contact us before booking

China supply chain

OEM parts · China supply chain

We pull parts via our China supply-chain partners — no grey-market vendor middlemen, no 4-week wait from European resellers.

  • Common consumables kept on-hand at the partner workshop
  • Body panels, lights, and battery modules sourced via China OEM channels
  • Lead times and pricing quoted per request — depends on part and current stock

Pricing

Quoted on request

Hardware + advice

Charging support

We help with home charger install (7 kW or 11 kW) and share what we know about the working public networks (DEWA Green Charger, ADNOC e-Tap, EVgo Mobility, Tesla Supercharger where compatible) on request.

  • Home charger install via licensed UAE electrician partners — quoted on visit
  • Public-network compatibility advice shared on request

Pricing

Install quoted by partner electrician · advice free

Worst-case ready

Accident repair

Body-shop coordination via RTA-approved partners. We help run your claim end-to-end with the insurance carrier so you don't have to talk to the adjuster yourself.

  • Insurance-claim coordination on your behalf
  • OEM body panels from China · no aftermarket substitutes
  • OEM ADAS sensor recalibration when required after a repair touches them
  • Loaner-car arrangement on best-effort basis if repair exceeds 5 days

Pricing

Quoted per incident · partner-priced

Workshop · the numbers

Built, not outsourced.

Workshop

Al Aweer, Dubai · by appointment

Booking target

Next-business-day in-bay booking goal

Technician network

NIO-trained technicians via authorised partner workshop

Mobile service

Mobile service · Dubai & Sharjah · quoted per visit

Booking · 3 steps

How to book service.

01

Ping us

WhatsApp or email — whichever is faster. Tell us the symptom or the service interval you're hitting.

02

We confirm a slot

Within 24 hours we'll quote, slot your bay, and tell you the loaner option if the job runs long.

03

Drop-off or mobile

Bring the car to Al Aweer, or we come to you in Dubai & Sharjah (quoted per visit).

Talk to the workshop

One line. Three channels.

Whichever you prefer — we read all three within business hours.

WhatsApp the workshop

By appointment only · Al Aweer, Dubai